Exchange & Refund Policy

At Furniture Valley, we take pride in delivering high-quality products to our valued customers. To ensure transparency and fairness, please read our policy carefully before making a purchase.

1. Refund Policy

• We only offer refunds if the issue is from our side, such as if the promised item was not delivered or there was a mistake in the order.
• No refunds will be issued for change of mind, personal preference, or shipping-related risks.

2. Shipping & Buyer Responsibility

• All shipping is at the buyer’s risk. We are not responsible for any damages, delays, or loss during transit.
• In case of any issue, the shipping cost is always the buyer’s responsibility.
• For exchanges, the buyer must return the item to our provided address at their own expense.

3. Proof of Unboxing for Claims

• Customers must record a clear unboxing video while opening their parcel.
• If anything is missing or short in the box, a video of the parcel opening is required to process a claim.
• Without video proof, no claims will be entertained.

By placing an order with Furniture Valley, you agree to the terms stated in this policy. For any further inquiries, feel free to contact our support team.